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___________________________________________ Project Title: «Recording of the organization’s business processes, redesign and optimization of these processes and import of a complete processes system of work flow and quality assurance»
Client: CYBERCE A.E. Duration: 2007 ___________________________________________

This project concerns the provision of consulting services in order to record Cyberce SA business processes, redesign and optimization of these processes and import of a complete processes system of work flow and quality assurance. More specifically, it specifies the way in which the company will succeed to correspond to demands related to the quality of its services / products and to cover all the organization’s activities with a visible, measurable and disciplined way.
The installation, application, documentation and maintenance of the Quality Assurance System seeks to continuously prove the ability of Cyberce SA to consistently provide services and products which satisfy the demands of its client as well as the regulating requirements in force. Additionally, it aims at the increase of customer satisfaction through the effective application of the system, including activities for the constant improvement of the system and the assurance of the compliance with the demands of the customer and the applicable lawful requirements of the quality model ΕΛΟΤ EN ISO 9001:2000.
Application of the Quality Assurance System in the company constitutes an important marketing and advertising “tool” which creates the conditions for the differentiation of the company from competition, the capability to claim customers

 

___________________________________________ Project Title: «Study on the maturation of the project of reorganizing procedures in the Public Administration, which involves citizens, and the documentation of the project’s RFP»
Client: MINISTRY OF THE INTERNAL AFFAIRS General Secretariat of Public Administration and Electronic Governing Duration: 2007
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The realization of the project «Study on the maturation of the project of reorganizing procedures in the Public Administration, which involves citizens, and the documentation of the project’s RFP» was achieved as a result of the interventions of the General Secretariat of Public Administration and Electronic Governing during the Operational Program “POLITEIA” of the Ministry of the Internal Affairs concerning the «Optimization of the Administrative Capability of the Public Administration»
More specifically, the abovementioned project concerned the study of maturation, with respect to the following issues:
» Recording of the necessary data for completing the documentation of the RFP
» Setting the boundaries of the project, the expected benefits and the necessary co-operations for implementing the horizontal project «Study of the Redesign of processes of the Public Administration in relation to the citizens transactions» (total budget 1.200.000 €)
» Preparation of the corresponding RFP
Towards this direction, there were three main stages for completing this project:

 

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